We are not taking requests yet
This site does not accept service requests at this time. If you have active water damage, contact a licensed local restoration company, your utility, or your insurer directly. For emergencies (danger to life, electrical hazard, gas leak), call 911.
What to do right after water damage
- Stay safe. Do not enter standing water near outlets or appliances. If it is safe, turn off power to the affected area. If you smell gas or see sparking, leave and call 911 and your utility.
- Stop the source. Shut the main water valve (often in the basement near the front wall) or the fixture's own valve.
- Document everything. Take photos and video before moving items, for your insurer.
- Call your insurer. Ask what your policy covers and whether they require a specific process.
- Start drying quickly. Move valuables, open windows if weather allows, and remove standing water if safe. Mold can begin growing within 24–48 hours in wet materials.
- Use a licensed professional. Ask any company for proof of insurance and a written estimate before work starts.
How the referral service will work
This is a referral service, not a restoration company. We do not perform restoration, inspections or repairs. Once launched, a caller will be connected with one independent, third-party restoration company serving their area. We may be paid by that company for the referral. Work, pricing and warranties are agreed directly between you and the company. We make no guarantees of availability, response time or results.
Common situations
- Burst or leaking pipes
- Basement flooding or sump pump failure
- Water heater, washer or dishwasher leaks
- Roof or storm leaks
Service area (planned)
Philadelphia, PA and nearby Bucks, Montgomery and Delaware Counties, depending on participating companies.
Frequently asked questions
Do you do restoration work yourselves?
No. We are a referral service only. Any work is done by an independent restoration company under its own agreement with you.
Can I request help through this site now?
Not yet. We are not taking requests. Contact a licensed restoration company, your utility or your insurer directly, and call 911 in an emergency.
Does it cost anything to use the referral service?
Once launched, the referral itself will not be charged to callers. The restoration company may pay us a referral fee. Pricing for any work is set between you and that company.
Will calls be recorded?
After launch, calls may be recorded for quality purposes. Pennsylvania requires consent of all parties, so callers will be told at the start of the call and may decline.
What areas will be covered?
Philadelphia and nearby Bucks, Montgomery and Delaware Counties, depending on participating companies.
Restoration companies and partners
Licensed restoration companies, plumbers and property managers interested in a referral partnership can reach us by email (non-urgent only).
Policies (apply once we launch)
Call recording: Pennsylvania requires consent of all parties to record calls (18 Pa.C.S. §5703–5704). Callers will be told at the start of each call if it is recorded and may decline.
Consent: By calling, you will agree to be connected to one independent restoration company serving your area, which may call or text you back about your request, including by automated means. Consent is not a condition of any purchase. Reply STOP or tell the caller to opt out at any time.
Privacy: This site collects no personal information and uses no forms, cookies or tracking. See the Privacy Policy and Terms of Use.